Complaints

Fassung

2026-11-05

Gültig ab

2026-11-05

Inhaltskennung

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Für die gewählte Sprache gibt es noch keine Fassung dieses Dokuments. Nachstehend der polnische Text.

Sprachfassungen. Dies ist eine Übersetzung des polnischen Originals und dient der Information. Verbindlich ist die polnische Fassung: /pl/legal/complaints. Dieser Vorrang nimmt Verbraucherinnen und Verbrauchern kein Recht aus zwingenden Vorschriften — einschließlich der zwingenden Vorschriften des Staates ihres gewöhnlichen Aufenthalts, soweit das Kollisionsrecht ihnen diesen Schutz gewährt — und beschränkt keine Rechte gegenüber der in der jeweiligen Situation verantwortlichen Stelle (§17.2 und §19.3 der AGB).

Product / Library / reader / audiobook

Write to contact@vantiorbooks.com or use the contact form. Give the order reference, if you have one, and describe the problem.

Where digital content or a digital service lacks conformity with the contract, a consumer may use the remedies provided for by statute — depending on the situation, among others having conformity brought about, a price reduction or withdrawal.

The addressee of claims for lack of conformity: claims about the digital content itself (e.g. a damaged or incomplete file, no access in the Library, a faulty reader or player) go to Vantior — contact@vantiorbooks.com or the contact form; bringing the content into conformity with the contract is Vantior's responsibility. A price reduction or a refund of the payment is executed by the seller of the transaction, Paddle.com Market Limited, 30 Old Bailey, London EC4M 7AU, United Kingdom (company no. 08172165) (https://paddle.net/, help@paddle.com) — we will pass a claim made to us on to Paddle, and you may also go to Paddle directly.

Payment / transaction document / refund

If the purchase was made through Paddle, the payment part and the refund are handled in the MoR model by Paddle. You may also report the matter to Vantior; the relevant part may be passed on to Paddle.

Time for a reply

In matters for which statute provides a 14-day period for replying to a consumer complaint, we apply that period and the statutory consequences of failing to meet it.

ADR

After an unresolved complaint, we will provide on a durable medium the information about consent to, or refusal of, participation in the relevant ADR. Information: https://polubowne.uokik.gov.pl/

The former EU ODR platform has been discontinued.

Accessibility

An accessibility complaint, where the statute applies, is handled under a separate procedure set out in the Accessibility Statement.

Underlying legal sources

• Act on consumer rights — consolidated text, Journal of Laws 2026 item 1244: https://eli.gov.pl/api/acts/DU/2026/1244/text.pdf
• Act on providing services by electronic means — Journal of Laws 2024 item 1513; Article 10 repealed with effect from 10 November 2024, the basis for consent to electronic marketing is Article 398(1) of the Electronic Communications Law, Article 9 remains in force: https://eli.gov.pl/api/acts/DU/2024/1513/text.html
• Electronic Communications Law — Journal of Laws 2024 item 1221, in force from 10 November 2024; Article 398(1): https://eli.gov.pl/api/acts/DU/2024/1221/text.html
• GDPR — Regulation (EU) 2016/679: https://eur-lex.europa.eu/eli/reg/2016/679/oj
• Copyright law — consolidated text, Journal of Laws 2025 item 24: https://eli.gov.pl/eli/DU/2025/24/ogl
• Accessibility — Journal of Laws 2024 item 731: https://eli.gov.pl/eli/DU/2024/731/ogl
• Prices — Journal of Laws 2023 item 168: https://eli.gov.pl/api/acts/DU/2023/168/text.html
• Rome I: https://eur-lex.europa.eu/eli/reg/2008/593/oj
• AI Act — consolidated version of 27.07.2026: https://eur-lex.europa.eu/eli/reg/2024/1689/2026-07-27/eng
• ODR repeal — Regulation (EU) 2024/3228: https://eur-lex.europa.eu/eli/reg/2024/3228/oj
• Paddle Buyer Terms: https://www.paddle.com/legal/buyer-terms
• Paddle Seller Handbook: https://www.paddle.com/seller-guides/seller-handbook
• Paddle MSA: https://www.paddle.com/legal/terms